Customer Terms and Conditions

Samman Creative brings customers ethnic wears from the best independent vendors around the world.

1. Background to these Terms and Conditions

   • 1.1 Legally binding. Please review these Terms and Conditions carefully and make sure that You understand them before using the Website and/or making an Order. These Terms and Conditions constitute a legally binding agreement between:
     • (a) in the context of Your use of this Website, You and Samman Creative; and
     • (b) in the context of the Contract for Your purchase of Products, You and the relevant Retailer who is the seller of those Products. As described more fully below (see Sections 4.2 and 4.3) we conclude this Contract on the relevant Retailer's behalf acting as their agent.
   • 1.2 Acceptance. By accessing this Website or purchasing any Products, You agree to be bound by these Terms and Conditions (including as such are incorporated in the Contract, where applicable). If You do not accept these Terms and Conditions, You cannot use the Website nor purchase any Products and You should cease using the Website immediately.
   • 1.3 Consumers only. The Products and other services offered via this Website are for consumers only – they are only to be used for non-commercial, non-business, private purposes by consumers. By accepting these Terms and Conditions You promise to Us that You are a consumer and not acting in the course of a business.
   • 1.4 Termination. Samman Creative may change or discontinue the availability of the Website and at any time without prior notice.

2. Definitions

   • When We use certain capitalised words in these Terms and Conditions, they have the specific meaning outlined either in this Section 2 or in the sentence where that term is defined. You will be able to spot definitions by looking out for terms that look like this: ("Defined Term").
   • 2.1 "Account" means Your account for Samman Creative, which is created when You register with Samman Creative by completing the registration process on the Website.
   • 2.2 "Contract" means the contract for the sale and purchase of the Products between You and the relevant Retailer (as identified on a Product's listing and Your Order confirmation email), which incorporates these Terms and Conditions.
   • 2.3 "Listings" means a summary on the Website of Products containing, without limitation, an image of the Product, a description of the Product and a statement of the then current price of the Product.
   • 2.4 "Order" means Your order for the purchase of Product(s) from a Retailer that You place via the Website. All derivatives of the word "Order" (such as "Ordered") should be understood in the context outlined in this definition.
   • 2.5 "Products" means the Retailer's goods, which it offers for sale via the Website from time to time.
   • 2.6 "Retailer" means the independent boutique for whom Samman Creative:
     • (a) markets, promotes and publishes Products through the Website; and
     • (b) accepts and processes Orders from end-users of the Website for those Products, as described in these Terms and Conditions.
   • 2.7 "Terms and Conditions" means the terms and conditions set out on this page, together with the Samman Creative policies explicitly referenced herein (e.g., Samman Creative's Returns Policy).
   • 2.8 "Website" means www.Samman Creative.com (including its subdomains) and any other associated applications or website owned and/or operated by Samman Creative from time to time.
   • 2.9 "You" and "Your" means an end-user of the Website.

3. Information about Samman Creative and Our contact details

   • 3.1 Who We are. "Samman Creative" is the trading name of Streethub Ltd t/a Samman Creative, a company incorporated and registered in England with company number 8346380 and whose registered office is at 229 Shoreditch High St, London E1 6PJ. In these Terms and Conditions, "We", "Our" and "Us" are all references to Samman Creative – however, in the context of the Contract, You should read these terms as references to the relevant Retailer from whom you Ordered the Products (for more detail see Section 4 and specifically Section 4.5)
   • 3.2 How to contact us. You can contact Samman Creative by writing to: support@Samman Creative.com
   • 3.3 How We may contact You. If We have to contact You We may do so by email to the address You provided when You went through the checkout process on the Website or that is registered on Your Account from time to time.

4. How does Samman Creative work?

   • 4.1 Ordering via the Website. We operate the Website as an electronic marketing platform, on which Listings may be posted by our selected Retailers for their Products. These Products are made available by those Retailers to You, and Samman Creative allows You to make Orders to pay for Products through the Website and either:
     • (a) click-and-collect the Product(s) from the relevant Retailer's store; or
     • (b) have the Product(s) delivered to the address You specify.
   • 4.2 Your Contract is with the Retailer. The Contract is between You and the relevant Retailer, not Samman Creative. You are buying the Products from the Retailer, not Samman Creative. However, We are authorised to act as the agent of Our Retailers (who act as principal) to conclude and enter into the Contract with You.
   • 4.3 Samman Creative's role. We are not a party to the Contract. We are simply the intermediary marketing and promotions platform which facilitates Your making Orders with Retailers and Your payment for that Order.

5. Payment

   • 5.1 You authorise Us to charge Your payment card account. By submitting an Order and providing Us Your payment card details at checkout, You authorise Samman Creative (acting by its payment processor) to charge the relevant account to take payment for Your Order on behalf of the relevant Retailer. Neither Samman Creative nor the relevant Retailer will be responsible for any losses you may suffer if the payment method You use to pay for an Order does not have sufficient funds to cover all costs of that Order.
   • 5.2 Klarna payment options. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we may offer you the Klarna "Pay Later" option on certain Products.

6. Delivery and other charges

   • 6.1 Prices in Listing exclude delivery charges. The prices shown on Listings for Products do not include delivery charges. Where You choose to have the Products delivered to You, the relevant delivery charges will be displayed to You during the checkout process.
   • 6.2 Delivery estimates not binding. Where You choose to have them delivered, the Products You Order will be delivered by Retailers using a third party courier service. Please note that any estimated delivery dates displayed on the Website, or in any confirmation email or webpage, are simply estimates – they do not represent a guarantee that the Products will arrive by that delivery estimate.

7. Returns

   • 7.1 Returns Policy. Our Returns Policy details how and when You can return any Products You have Ordered and is incorporated into these Terms and Conditions by reference.
   • 7.2 No commercial use. Orders which are used for commercial purposes and subsequently returned (e.g. for use as props for photography) are actively monitored. Samman Creative reserves the right to refuse to serve any person suspected of undertaking this activity for future orders.

8. Accounts

   • 8.1 Account creation. Although You can go through the order process as a guest, You may choose to register for an Account. If using our App you must create an account. In which case You will have to provide certain information about Yourself as prompted during the account registration process on the Website.
   • 8.2 Accurate and up-to-date information. If You do create an Account, all the registration information You submit should be truthful and accurate. If for any reason any information You submit is or becomes untruthful, inaccurate and/or incomplete, You should update that information to maintain its accuracy.

9. Summary of Your key legal rights

   • 9.1 Cancelling because You've changed Your mind. As You are purchasing the Products online You have a legal right to change Your mind within fourteen (14) days from delivery of the Products and receive a refund (including costs of delivery, but excluding the costs of return), however, please note that these cancellation rights do not apply to certain products.
   • 9.2 Returning faulty Products. The Products sold to You must be as described, fit for purpose and of satisfactory quality. This means that (having regard to the expected lifespan of the Product You Ordered) You are entitled to certain rights.

10. Our right to vary these Terms and Conditions

    • 10.1 Changes to these Terms and Conditions. From to time to time, We may make changes to these Terms and Conditions. If We do so, We will post those changes in an updated version of these Terms and Conditions on the Website.

11. Privacy and security policy

    Our policies and procedures relating to Our use of Your 'personal data' are outlined in Our Privacy Policy. Please note that certain aspects of the Samman Creative offering (including facilitating Orders and making this Website available) require the use and disclosure of Your 'personal data', without which We couldn't provide You with those parts of the Samman Creative offering.

12. Your conduct

    • 12.1 No harmful material. By downloading and/or using the Website, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website.
    • 12.2 Keep Your details confidential. You agree and undertake to keep Your username and password for Your Account confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Website using Your username and password.

13. Restrictions

    In providing You with access to the Website, publishing Listings and permitting You to make Orders for Products via the Website, Samman Creative reserves the following rights, and in accessing, browsing or otherwise using the Website and/or making any Order via the Website You grant to Samman Creative and agree that Samman Creative shall have the following rights:

    • (a) the right to refuse or withdraw Your access to the Website in accordance with applicable laws (with or without notice) if We judge that You to have violated or breached any of these Terms and Conditions;
    • (b) the right to remove or amend any Listing without giving You notice or any reason;
    • (c) the right to (acting on the relevant Retailer's behalf) cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances Samman Creative shall refund such part of the Order as has been canceled by it;

14. Intellectual Property

    • 14.1 Licence. Subject to these Terms and Conditions, Samman Creative grants You a licence to use and access the Website on the basis that this licence is non-commercial, non-transferable, non-exclusive, revocable, and limited.
    • 14.2 Ownership. Samman Creative and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website.

15. Our liability

    • 15.1 We are responsible to You only for foreseeable loss and damage caused by us. If We fail to comply with these Terms and Conditions, We are only responsible for loss or damage You suffer that is a foreseeable result of Our breaching these Terms and Conditions or failing to act with reasonable care and skill.
    • 15.2 What We do not exclude. Nothing in these Terms and Conditions shall limit or exclude Our liability for death or personal injury resulting from Our negligence, fraud or fraudulent misrepresentation, Your key legal rights, or any other liability that cannot be excluded or limited by English law.

16. General

    • 16.1 Disputes. These Terms and Conditions are governed by English law and We both agree to submit to the exclusive jurisdiction of the English courts, save that nothing in these Terms and Conditions excludes mandatory legal rights you may have or obligations Samman Creative may have in your country of residence, where Samman Creative is not allowed to exclude such as a matter of law.
    • 16.2 Nobody else has any rights under these Terms and Conditions. Although the Contract is between You and the relevant Retailer, all other aspects of the agreement formed under these Terms and Conditions are between You and Samman Creative and no other person shall have any rights to enforce any of its Terms and Conditions.

17. Retailers

    Without prejudice to Section 4.2 in the context of the Contract, for the terms that govern your relationship with Samman Creative, please refer to the agreement you entered into with Samman Creative and not these Terms and Conditions.

18. Samman Creative's Discovery Boxes

    Purchases of discovery boxes are governed by the Samman Creative terms and conditions. By purchasing a discovery box you acknowledge that the contents of the box will not be known by you prior to receipt of such. Your statutory rights are unaffected, save that in the event of any right you may have to return the box, you accept and acknowledge that only full returns/refunds are possible, since the items in each box have been selected especially to accompany each other.

19. Samman Creative's Gift Cards

    To redeem your gift card you must enter the gift card code at checkout. Gift cards are non-exchangeable and cannot be exchanged for cash. Samman Creative is not responsible for replacement of lost gift cards. Gift Cards expire in accordance with the terms stated prior to and upon delivery of the gift card. Once expired, any remaining balance will be forfeited and the gift card will be void.

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